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Shipping & Returns
Delivery Time
Most orders are shipped within a few business days from the date the order was placed, and I do mean "most". Because Wits' End is STILL a one-person shop it means many items I need to have final assembly and packaging done when the order is placed. This takes time.
All orders are shipped direct from Wits' End and may be delayed by inventory irregularities.
Custom products or specialty items that are made to order will require additional lead time for delivery depending on the whim of Wits' End.
"3-Day", "2-Day" and "Next Day" shipping methods indicates the transit time AFTER the order has been picked up by the shipping carrier, and does not include the processing time at Wits' End. Think "one-man shop". Just because you select/pay for NEXT DAY AIR EXPRESS that does NOT mean that I handle the order any differently. It still goes thru the internal process and could take days to fulfill. You are paying the USPS to ship it expedited, you are NOT paying me to expedite it. Please understand that before ordering. If something is urgent please call to arrange.
Please verify your shipping address and your ZIP CODE before you submit your order to ensure the quickest possible delivery.
Shipping Pricing
Some shipping quotes given online are not necessarily accurate and may need to be recalculated manually. This most commonly occurs with orders shipped outside the 48 contiguous states.
In the event of any additional shipping charges or alterations to your shipping total, we will attempt to contact you and your order will be held pending your approval of any changes.
To date we have never contacted a customer for additional shipping charges but HAVE made numerous shipping refunds.
Shipping Methods
For all orders, we ship using USPS for domestic and international shipments. If you need something NOT USPS then that needs to be arranged beforehand.
Shipping Insurance
Shipping insurance is never added to any orders unless you specifically ask/pay for that additional service. Unless you have worked it out with Wits' End ahead of time, you must assume your shipped package has no additional insurance coverage. Wits' End is not responsible for the loss of packages handled by the USPS.
Warranty Policy
Wits' End guarantees the workmanship of the products sold for a period of 90 days from date of receipt.
Return Policy
Wits' End gladly accepts returns on all NEW merchandise.
Currently there is no restocking fee, this can change. Please try to include all original packaging and ancillary materials in order to avoid being denied.
Refunds will be given on parts only and excludes labor or installation charges, shipping, or any other charges. All parts must be returned in the original package, cannot be damaged or installed, and must be in original condition. All returned parts must be sent freight prepaid. All refunds on returns will commonly take days if not a full week to process as the priority is to get new orders out first.
Refunds are secondary to getting primary orders out. Apologies in advance but time is scarce.
Certain parts are not returnable, including but not limited to lighters and electrical items.
Return Procedure
Go to the RMA page FIRST and process your return there.
We strongly recommend packing any parts with fragile components with sufficient padding. Note that we are not responsible for products being returned to us that are damaged mid-shipment.
Product Pricing Policy
While Wits' End does our best to ensure that the information viewed on our website is as accurate and error-free as possible, mistakes do occur. We do not warrant that product descriptions, and all other content of this website to be entirely accurate, complete, reliable, current, or error-free. But we are trying.
Additionally, barring any pricing inaccuracies, items in your shopping cart should always reflect the most recent price, as is also displayed on the item's product detail page.